The Pool Craft umbrella of companies is built on quality, integrity, and a true passion for what we do. We are an award winning, well-established, construction and service company with a loyal team who have been with us for a long time and give 110%.
Our focus has always been and continues to be building and maintaining long-term relationships by providing next-level service, communication, and experiences. Our commitment to our projects, our clients and our team drives everything we do.
Our crews consist of designers, installers, and managers. We have a creative, progressive approach to what we do. Each division works hard, enjoys a fast-paced environment, and a casual work atmosphere.
At Pool Craft, we’re dedicated to fostering a collaborative and inclusive work environment where our team can thrive. We are invested in our process and focused on taking our company to the next level.
We’re always on the lookout for talented, motivated individuals to join our team, even when a specific job opening isn’t listed. If you’re passionate about what we do and think you’d be a great fit, we want to hear from you!
Whether you have experience in pool construction, service technician roles, skilled labourer, or other related fields, we highly value skills, dedication, and a strong work ethic. By submitting your resume to careers@poolcraft.ca, you’ll be considered for both current and future opportunities that align with your qualifications.
Currently hiring for:
Senior Service Manager
Location: 561 Edward Ave unit 16, Richmond Hill, ON L4C 9W6
Job Type: Full-Time, Salaried
Position Overview:
We’re looking for a Senior Service Manager to lead and inspire our experienced talented service team!
In this role, you’ll oversee the day-to-day operations of the department, ensuring top-notch service,
smooth processes, and happy customers. You’ll manage and mentor a talented team, coordinate
schedules, handle customer concerns, and maintain a high level of professionalism across the board.
This dynamic Monday-to-Friday in-office position is based at our headquarters in Richmond Hill, with the
addition of half-day Saturdays during peak season.
Key Responsibilities:
– Lead, manage, and develop a team of Senior Service Technicians, managers and seasonal staff.
– Oversee daily service operations, including scheduling, dispatching, and workflow management.
– Monitor and ensure the quality and timeliness of all pool maintenance, repair, and service jobs.
– Serve as the main point of contact for escalated customer concerns, ensuring resolutions that
maintain client satisfaction.
– Implement and maintain service processes that improve team efficiency and productivity.
– Train and mentor staff on technical skills, safety protocols, and customer service.
– Conduct routine performance evaluations and provide constructive feedback.
– Collaborate with other departments to ensure seamless coordination of projects and services.
– Maintain accurate records of service activities, inventory, and team performance metrics.
– Ensure adherence to company policies, safety standards, and industry regulations.
Qualifications:
– Proven experience in a senior leadership role within the swimming pool, construction, or service
industry.
– Strong leadership skills with the ability to motivate and manage a diverse team.
– Excellent problem-solving skills and a customer-first mindset.
– Outstanding organizational and time-management abilities.
– Proficient in scheduling software and/or CRM platforms (experience with Jobber is a plus!)
– Strong understanding of swimming pool systems, equipment, and maintenance best practices.
– Valid driver’s license (G Class) with a clean drivers abstract.
What we offer:
– Competitive salary and benefits package.
– Opportunities for professional growth and development.
– A supportive and collaborative team environment.
– The chance to work with a reputable, high-end swimming pool company.
How to Apply:
If you are a motivated leader who is passionate about delivering top-notch service and growing with a
dynamic team, we’d love to hear from you. Please send your resume and a cover letter detailing your
qualifications and experience to careers@poolcraft.ca.
Join Pool Craft and help us continue to build a legacy of excellence in the swimming pool industry!
