Water Chemistry & Testing

In order for you to get the most out of your pool and make sure it’s running at optimal condition, you must ensure that your chemicals are properly balanced.

Water Chemistry Requirements

Improper water chemistry will lead to possible issues with your liner, pool heater, pool pump, and other pool equipment.

Additionally, poor water chemistry can cause skin and eye irritation. Failure to maintain balanced water will also void the warranty on your pool equipment which is an unnecessary expense for you to incur.

As the COVID-19 social distancing orders remain in place, we have taken steps to make sure that our customers can safely and effectively maintain their pool.

For the pool season, we have 2 options to provide you with access to water testing and chemical purchases.


For $300 + HST for the season, customers will be provided with 8 mobile water tests to be conducted at the convenience of your home.

Schedule will be as follows: 1 test in May, 2 in June, 2 in July, 2 in August, and 1 in September.

Our knowledgeable staff will take a sample of your water, analyze the results and advise customers as to what chemicals are needed, if any.

For your convenience, we will have our vehicle stocked with products for purchase to avoid you having to leave home.

This program was designed to make maintaining your pool as easy and effortless as possible.

As a Loyalty Program Member, you will also be entitled to a 10% discount on any chemical or accessory purchases throughout the 2020 season.

To register for this program, you can reserve your spot via email at retail@poolcraft.ca.


Our retail store is open for curbside pick up only. To ensure a stress-free experience, please call ahead to confirm any parts or supplies you need.

Water testing is available Tuesdays, Thursdays and Fridays from 9:00 AM – 4:00 PM.

During these designated hours, customers who choose not to engage in the Loyalty Program, will have access to our in-store water testing and will be able to make any necessary purchases.

Labeled water samples can be left outside of the store and will be tested by staff.

Customers are welcome to leave the sample and get results via email, or wait for results. Please note that there may be wait times due to the volume of testing which is beyond our control.

In addition to the water testing service, we will offer curbside pick up or no charge chemical delivery (minimum purchase of $75.00 required).

Industry Recognition Matters to Us

Pool Craft is the proud recipient of multiple annual awards from various councils and memberships in the industry, including The Pool and Hot Tub Council of Canada, Landscape Ontario, and APSP.

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